Terms of use

1. Who we are and what these terms cover

LOVEIT LABS (Pty) Ltd, a company registered in South Africa under registration number 2026/840936/07 ("LoveIt Labs", "we", "us"), operates this website, Spotted, and Watch This. Contact us at support@loveitlabs.co.za.

These terms apply when you use those services. The privacy policy explains how personal information is handled. The shipping and delivery policy and refund policy set out the purchase rules for Spotted digital photo downloads. Watch This currently has no paid consumer offering under these policies.

Product-specific notices explain the features you use, including face matching, recording, and consent. They do not remove the consumer rights or LoveIt Labs refund obligations described here. An organiser's own terms cannot reduce those rights.

2. Accounts, children, and acceptable use

Keep your sign-in details and private download links secure. Use only accounts, photos, and clips you are entitled to access. If you suspect unauthorised access, contact support. Sign out when using a shared device.

You must be at least 18 to purchase or enter into an agreement yourself. A parent or lawful guardian must act for a child, including giving any required permission for the child's selfie or face matching. Do not enrol another adult's face without their own authorisation through the relevant consent process.

Do not use our services for unlawful surveillance, identifying strangers, harassment, scraping other people's media, infringing copyright, bypassing access controls, or disrupting the service. We may restrict misuse, but this does not extinguish statutory rights or legitimate claims about an existing purchase.

3. Spotted photos and organiser responsibilities

Organisers upload event photos; attendees can use a selfie to find their photos. Automated matches can be wrong or incomplete. We do not promise that every photo of you will be found. Tell support if you receive someone else's photos or believe a match was missed.

Organisers must have the rights and permissions needed to upload and distribute photos. For paid albums, they must also have the copyright holder's authority to authorise LoveIt Labs to sell and deliver the downloads and grant the personal-use licence below. Permission to upload alone is not sufficient authority to sell.

Organisers must provide appropriate photography and face-matching notices, satisfy applicable consent requirements, and obtain parent or guardian permission where required for children. Photos must not be unlawful or taken in places where people reasonably expect privacy, such as changing rooms or bathrooms.

4. Buying Spotted downloads

LoveIt Labs is the customer-facing seller and is responsible to you for payment support, delivery, and refunds, even where an event organiser receives a share of the proceeds. Customers do not have to recover money from an organiser themselves.

The event-photo bundle has no guaranteed photo count. It consists of the available photos of you for the event, not the entire event's photo library. If we cannot provide any usable photos of you by the agreed delivery deadline, you qualify for a full refund.

The total price is shown in South African rand (ZAR) before payment, including any applicable taxes and charges. Check the event, price, delivery date, and email address before confirming a purchase. Payments are processed through Paystack; we do not store full payment-card details.

For photos already available, delivery is due within 24 hours of confirmed payment. Where advance sales are offered, they open no more than six months before the event. The event-specific "photos available by" date must be shown before payment and repeated in the confirmation. A later upload or change by the organiser does not silently extend that deadline.

Advance sales, replacement downloads, and refund handling are subject to these obligations whether fulfilled through the app or assisted by support; these terms do not represent that every process is automated. Full timing, access, and cancellation rules appear in the delivery and refund policies.

5. Watch This recording and venue responsibilities

Watch This processes camera footage at participating venues. Triggering a recording saves a clip, which may include sound and other people, for playback and claiming. Unclaimed clips may be shown on the venue's display. A clip is not confidential simply because you appear in it.

Venues are responsible for their camera placement, appropriate notices, recording permissions, and lawful operation. Cameras must not cover toilets, changing rooms, showers, or other private areas. Venues must address children and guardian consent where applicable and have the rights needed to authorise clip delivery and the personal-use licence below.

Face matching, where enabled, is optional and requires enrolment through the product's consent process. Scanning a QR code, claiming a clip, and enrolling a face are different actions; claiming alone does not give permission to identify or track other people.

6. Your licence to photos and clips

You receive a personal, non-exclusive, non-commercial licence to keep, view, and share photos and clips you are entitled to receive, including sharing on your personal social-media accounts. Copyright stays with the photographer, venue, organiser, or other relevant rights holder; downloading does not transfer copyright or make you the author.

Resale, advertising, and other commercial uses require separate permission from the relevant rights holders. Do not remove or conceal watermarks or present someone else's work as your own. The download may include the event branding or watermark described before purchase; a purchase does not automatically include unbranded originals.

Your licence does not override the privacy, image, music, or other rights of people or material in a photo or clip. Obtain any further permission needed before sharing it.

7. Availability, removal, and keeping your files

Spotted purchases include a minimum 30-day retrieval window from when the photos are available and you have been notified. An individual download link may expire after seven days; expiry alone does not require another payment. Save your files locally. We do not promise permanent online storage.

Watch This has separate retention rules: unclaimed clips expire according to the venue's retention setting; clips with an owner are retained in the owners' libraries rather than following that unclaimed-clip expiry. See the privacy policy for deletion and shared ownership.

We may remove or restrict media to comply with law, protect privacy, or address rights violations. Contact support if removal prevents access to a purchase. We remain responsible for the remedies required by the refund policy and applicable law; a venue's or organiser's actions do not automatically excuse non-delivery.

Services can be interrupted and matching is not infallible. We will not use those limitations to override an agreed paid-delivery deadline or a mandatory consumer remedy.

8. Consumer rights, changes, and disputes

Nothing here excludes rights or remedies under the Consumer Protection Act, the Electronic Communications and Transactions Act (ECTA), POPIA, or another applicable law. In particular, a voluntary cancellation cutoff or the fact that files are digital does not by itself remove a statutory cancellation right. See the refund policy for cooling-off rights.

Updated terms will carry a new date. Material changes affecting existing users will be communicated where we have their contact details. We will not retrospectively change the agreed price, delivery deadline, or remedies for a purchase without your agreement or a legal requirement.

South African law governs these terms, without excluding mandatory protections or forums available to you. Contact support@loveitlabs.co.za first so we can investigate. You may still use competent courts, the National Consumer Commission, the Information Regulator for privacy matters, or other applicable dispute-resolution channels.